Responsible Gambling
Responsible Gambling at Fortune Play Casino
Playing It Smart Starts Here
At Fortune Play Casino, we believe that gambling should always be a source of entertainment — not a source of stress, financial hardship, or personal struggle. We're proud to serve Canadian players from coast to coast, and with that comes a genuine responsibility to ensure your experience on our platform remains fun, balanced, and within your control.
This page is written for you — whether you're a casual player who enjoys the occasional spin on Mega Moolah, a hockey fan who likes a little extra excitement during NHL season, or someone who's noticed their habits starting to shift in ways that feel uncomfortable. Whatever brought you here, we're glad you're reading this.
Understanding Problem Gambling becomes a problem when it stops being a choice you make freely and starts being something that feels difficult to control. This can happen gradually, and it can happen to anyone — regardless of age, income, or how long you've been playing.
Problem gambling doesn't always look the way people expect. It's not always about losing huge sums of money. Sometimes it's about chasing losses with the next deposit. Sometimes it's lying awake thinking about your next session. Sometimes it's feeling irritable when you're not playing, or borrowing money you're not sure you can repay.
Some common signs to watch for:
- Spending more than you intended — whether in time or in CA$ — on a regular.
- Gambling to escape stress, loneliness, anxiety, or difficult.
- Feeling the need to bet increasingly larger amounts to feel the same.
- Hiding your gambling activity from friends or.
- Trying to win back money you've lost ("chasing losses").
- Neglecting responsibilities at work, home, or school because of.
- Using funds set aside for rent, bills, or groceries to fund gambling.
- Feeling restless or irritable when you try to cut down or stop.
If any of these resonate with you — even a little — please keep reading. There is no shame in recognizing a pattern. Recognizing it is the first and most important step.
Our Responsible Gambling Tools
Fortune Play Casino gives every registered player access to a suite of practical tools designed to keep you in control of your experience. You can access these tools at any time through your account settings. No waiting period, no judgment.
Deposit Limits
One of the simplest and most effective ways to manage your gambling is to set a cap on how much you deposit into your account. You can set daily, weekly, or monthly deposit limits in Canadian dollars (CAD) — and once a limit is set, it takes effect immediately.
How it works:
- Lowering a limit takes effect.
- Increasing a limit is subject to a mandatory cooling-off period before the change is applied — this is intentional, and it's there to protect you.
- You can set limits as low as CA$10 per day if you.
We strongly encourage all new players to set a deposit limit before their first session. It takes less than a minute and makes a meaningful difference.
Session Time Limits
It's easy to lose track of time when you're in the middle of an exciting session — especially during a long stretch of NHL playoffs or when you're chasing a bonus round on Gates of Olympus. Session limits let you decide in advance how long you want to play. Once your chosen time is up, you'll receive a clear notification and your session will end.
You can set session limits for as little as 15 minutes or as long as several hours. We recommend starting conservatively and adjusting from there based on what feels healthy and manageable for you.
Reality Checks
If you prefer not to set a hard session limit, our Reality Check feature sends you a periodic reminder of how long you've been playing and how much you've wagered during that session. These gentle nudges are designed to keep you grounded and help you make a conscious decision to continue — or to step away.
Reality checks can be set to appear every 15, 30, 45, or 60 minutes.
Cooling-Off Periods
Sometimes you need a short break without committing to a full self-exclusion. A cooling-off period lets you pause your account temporarily — for 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, you will not be able to log in, deposit, or place wagers.
Cooling-off periods are ideal if:
- You've had a bad session and want to avoid impulsive.
- You're feeling stressed and want to step back without making a long-term.
- You just want a breather and some.
To activate a cooling-off period, go to your Account Settings under the Responsible Gambling section, or contact our support team directly.
Self-Exclusion
If you feel that you need a more substantial break from gambling, self-exclusion is available and we take it seriously.
What self-exclusion means at Fortune Play Casino:
- Your account will be suspended for your chosen period — minimum 6 months, up to permanent.
- You will be removed from all promotional communications and bonus.
- Your account cannot be reopened until the exclusion period has fully.
- For permanent self-exclusion, a mandatory review process applies before any reinstatement is.
To request self-exclusion, contact our Responsible Gambling team directly via the support portal or live chat. We will process your request promptly, and no one on our team will attempt to persuade you otherwise or make the process difficult.
If you are in Ontario, you may also wish to register with the provincial self-exclusion program, which applies across all regulated iGaming Ontario (AGCO) operators. We encourage Ontario players to use both options for maximum protection.
Account Closure
If you decide you want to close your account entirely and withdraw any remaining balance, you can do so at any time. Our support team is available to assist you. Funds will be returned to you via your original deposit method — Interac e-Transfer, iDebit, Visa, or whichever method you used — within standard processing times.
Protecting Younger Players
Fortune Play Casino operates a strict minimum age policy. All players must be 19 years of age or older to register and play (or 18 in Alberta and Manitoba, in line with provincial law). We conduct verification checks to confirm player age and identity.
If you share a device with family members or young people in your home, we strongly encourage you to:
- Log out of your account after every.
- Use password protection on your.
- Consider installing parental control or filtering software on shared computers or.
Gambling is for adults. Full stop.
Getting Help in Canada
You don't have to figure this out alone. Canada has a network of trained counsellors and support services specifically for gambling-related concerns — and all services listed below are free, confidential, and available in both English and French.
Canadian Helplines and Resources
| Service | Contact | Coverage |
|---|---|---|
| Problem Gambling Helpline | 1-888-230-3506 | National (Canada-wide) |
| ConnexOntario | 1-866-531-2600 | Ontario residents |
| iGamblingOntario Support | iGamblingOntario.ca | Ontario regulated players |
| BC Responsible & Problem Gambling Program | 1-888-795-6111 | British Columbia |
| AGLC GameSense | 1-877-497-1234 | Alberta |
| Gambling Support Nova Scotia | 1-888-347-8811 | Nova Scotia |
All lines are staffed by qualified counsellors. Many offer online chat, text support, and in-person referrals. There is no requirement to be in crisis to call — if you have questions or just want to talk through your habits, these services are there for exactly that.
A Word From Us
We know that for the vast majority of our players, a session at Fortune Play Casino is exactly what it should be — enjoyable, entertaining, and something you look forward to. The rush of a bar-down win on a hockey slot, the anticipation of a Mega Moolah jackpot spin, the social buzz of a live dealer blackjack table — these are genuinely fun experiences, and we're proud to offer them.
But we also know that the line between entertainment and harm can sometimes blur, and we never want to be complicit in that. That's why our responsible gambling tools are built into the platform — not buried in a menu, not made deliberately difficult to find, but there, available, and ready to be used at any time.
If you ever feel uncertain, overwhelmed, or like things are shifting in a direction you're not comfortable with, please use the tools above. Reach out to one of the helplines. Talk to someone you trust. Or simply send us a message — our support team is trained to listen and to help, not to push you back toward the tables.
Taking care of yourself is always the right call. We'll be here when you're ready to play — on your terms.
Fortune Play Casino is committed to responsible gambling practices across all Canadian provinces. Our tools and policies are regularly reviewed to ensure they meet or exceed the standards set by applicable regulatory bodies, including iGaming Ontario (AGCO) for players in Ontario.
