Privacy Policy
Privacy Policy
Fortune Play Casino – fortuneplaycasino-canada.com.
Effective Date: May 21, 2026.
Last Updated: May 21, 2026.
1. Introduction
Fortune Play Casino ("we," "us," "our," or "the Casino") is committed to protecting the privacy and personal information of every player who visits or registers on our platform. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you access fortuneplaycasino-canada.com, create an account, make deposits or withdrawals in Canadian dollars (CAD), or interact with our customer support team.
This policy applies to all users in Canada, including residents of Ontario, British Columbia, Alberta, Quebec, and all other provinces and territories. We operate in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), provincial equivalents such as Quebec's Law 25 (Act respecting the protection of personal information in the private sector, as amended), and, where applicable to internationally connected operations, principles aligned with the General Data Protection Regulation (GDPR) of the European Union.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this policy, please discontinue use of our platform.
2. Who We Are
Fortune Play Casino is an online gaming platform serving Canadian players. Our designated privacy contact can be reached at:
Email: [email protected].
Website: fortuneplaycasino-canada.com.
For players in Ontario, our operations are conducted in compliance with regulatory standards set by iGaming Ontario (iGO) and the Alcohol and Gaming Commission of Ontario (AGCO). Players in British Columbia may be subject to standards consistent with the British Columbia Lottery Corporation (BCLC), and those in Alberta may reference the Alberta Gaming, Liquor and Cannabis Commission (AGLC).
3. Information We Collect
We collect personal information that is necessary to provide you with a safe, compliant, and enjoyable online casino experience. The categories of information we collect include:
3.1 Account Registration Information
- Full legal name.
- Date of birth (to verify you are of legal gambling age in your province).
- Email.
- Residential address, city, province, and postal code.
- Phone.
- Username and encrypted.
3.2 Identity Verification Information
To comply with Canadian anti-money laundering (AML) regulations and Know Your Customer (KYC) requirements, we may collect:
- Government-issued photo identification (e.g, passport, driver's licence).
- Proof of address (e.g, utility bill, bank statement).
- Source of funds documentation where.
3.3 Financial and Transaction Information
- Payment method details (e.g, Interac e-Transfer reference data, Interac Online account identifiers, iDebit or InstaDebit transaction records, Visa/Mastercard details, or cryptocurrency wallet addresses).
- Deposit and withdrawal history in CAD.
- Bonus uptake and wagering.
- Account balance.
We do not store full credit or debit card numbers on our servers. Payment data is handled through encrypted, PCI-DSS-compliant processing partners.
3.4 Gameplay and Behavioural Data
- Games played (e.g, Mega Moolah, Book of Dead, Gates of Olympus, live dealer blackjack and roulette).
- Betting amounts and session.
- Win and loss.
- Bonus activation and wagering.
- Device type, operating system, and browser.
3.5 Technical and Usage Data
- IP address and approximate geolocation (province level).
- Cookie identifiers and session.
- Pages visited and time spent on the.
- Referring URLs and traffic source data.
3.6 Communications Data
- Emails, live chat transcripts, and support ticket content sent to [email protected].
- Responses to surveys or promotional.
- Records of responsible gambling self-exclusion or limit-setting.
4. Legal Basis for Processing
Under PIPEDA and Quebec's Law 25, we are required to obtain meaningful consent before collecting, using, or disclosing your personal information. Where GDPR principles apply, we identify the following lawful bases:
- Contractual necessity: Processing required to deliver our gaming services, process CAD transactions, and manage your.
- Legal obligation: Processing required for AML/KYC compliance, age verification, fraud prevention, and regulatory reporting to bodies such as AGCO or iGaming.
- Legitimate interests: Security monitoring, platform improvement, and responsible gambling.
- Consent: Marketing communications, cookie placement beyond essential cookies, and optional profiling for personalised.
You may withdraw consent at any time by contacting us at [email protected], subject to limitations where processing is required by law.
5. How We Use Your Information
We use the personal information we collect for the following purposes:
| Purpose | Examples |
|---|---|
| Account management | Creating and maintaining your player account |
| Identity and age verification | KYC checks, government ID review |
| Payment processing | Interac e-Transfer deposits and withdrawals in CAD |
| Regulatory compliance | Reporting to AGCO/iGO; AML record-keeping |
| Fraud and security | Detecting suspicious login activity or transactions |
| Responsible gambling | Enforcing deposit limits, cooling-off periods, self-exclusion |
| Customer support | Responding to queries via email or live chat |
| Marketing (with consent) | Sending bonus offers, free spins promotions, newsletters |
| Platform improvement | Analysing gameplay data to improve user experience |
| Legal proceedings | Preserving records in response to lawful requests |
Ontario players please note: In accordance with iGaming Ontario rules, bonuses are not automatically applied to your account. You must actively opt in to any promotional offer. Your consent to receive marketing communications is managed separately from your account registration.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to operate our platform effectively and to understand how players engage with our content.
Essential Cookies: Required for login sessions, security tokens, and platform functionality. These cannot be disabled.
Analytics Cookies: Used to understand traffic patterns, popular games, and session behaviour. We use this data in aggregate form to improve our platform.
Marketing Cookies: Used (with your consent) to deliver relevant bonus offers and to track campaign effectiveness. Ontario players may opt in to personalised marketing separately.
Preference Cookies: Store your language preference (English or French for Quebec and bilingual users) and display settings.
You may manage cookie preferences through our cookie consent banner or through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, though some features may be affected.
7. Sharing Your Personal Information
We do not sell your personal information to third parties. We may share your data with trusted third parties only in the following circumstances:
- Payment processors: To facilitate Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa/Mastercard, and cryptocurrency.
- Identity verification providers: To conduct KYC and age verification.
- Regulatory authorities: Including iGaming Ontario, AGCO, AGLC, BCLC, or other provincial bodies as required by law.
- Fraud prevention services: To detect and prevent money laundering or account.
- IT and hosting providers: Cloud infrastructure and cybersecurity partners under strict data processing.
- Legal and compliance advisors: Where necessary to obtain legal advice or comply with lawful.
- Law enforcement: Where we are required by court order, warrant, or statutory obligation to disclose data.
All third-party partners who handle your personal data are contractually required to maintain appropriate security standards and to use your information only for the purposes specified.
8. International Data Transfers
While Fortune Play Casino serves Canadian players and processes CAD transactions, some of our technical service providers may be located outside Canada. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place, including standard contractual clauses, adequacy decisions, or equivalent protections consistent with PIPEDA and Quebec Law 25. We do not transfer your data to jurisdictions that do not provide adequate protection for personal information.
9. Data Retention
We retain your personal information for as long as your account is active and for a period thereafter as required by law. Specific retention periods include:
- Account data: Retained for a minimum of 5 years following account closure, in accordance with AML.
- Transaction records: Retained for a minimum of 7 years for financial compliance.
- KYC documentation: Retained for the period required by applicable anti-money laundering.
- Marketing data: Retained until you withdraw consent or.
- Support communications: Retained for 3 years from the date of.
When data is no longer required, it is securely deleted or anonymised in accordance with our internal data destruction procedures.
10. Your Privacy Rights
As a Canadian resident, you have the following rights with respect to your personal information:
- Right to access: You may request a copy of the personal information we hold about you.
- Right to correction: You may request that inaccurate or incomplete information be.
- Right to withdrawal of consent: You may withdraw consent to non-essential processing at any time.
- Right to erasure (where applicable): You may request deletion of your data, subject to our legal retention.
- Right to complain: You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy authority (e.g, the Commission d'accès à l'information in Quebec).
Quebec residents have additional rights under Law 25, including the right to data portability and the right to be informed of any automated decision-making that significantly affects you.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days of receiving a verifiable request.
11. Security of Your Personal Information
We implement industry-standard technical and organisational security measures to protect your personal data, including:
- SSL/TLS encryption for all data transmitted between your device and our.
- 256-bit encryption for stored sensitive data.
- Two-factor authentication (2FA) options for your player.
- Regular security audits and vulnerability.
- Strict access controls limiting employee access to personal data on a need-to-know.
- PCI-DSS compliance for all payment card data.
Despite these measures, no system is entirely immune to security risks. We encourage you to use a strong, unique password for your Fortune Play Casino account and to contact [email protected] immediately if you suspect any unauthorised access to your account.
12. Responsible Gambling and Your Data
We take responsible gambling seriously and use your gameplay and account data to monitor for signs of problem gambling behaviour. This includes tracking session length, deposit frequency, loss chasing patterns, and self-exclusion history.
If you have set deposit limits, loss limits, session limits, or have requested self-exclusion, this information is stored securely and actioned immediately. We will never use responsible gambling data for marketing profiling.
If you or someone you know needs support, please reach out to:
- ConnexOntario: 1-866-531-2600.
- Problem Gambling Helpline: 1-888-230-3506.
- iGamblingOntario.ca for Ontario-specific resources and registered operator.
13. Children's Privacy
Fortune Play Casino is strictly an adults-only platform. We do not knowingly collect personal information from individuals under the age of majority in their province (19 in most provinces; 18 in Alberta, Manitoba, and Quebec). During registration, we require date of birth confirmation and conduct KYC age verification checks.
If we become aware that we have inadvertently collected personal information from a minor, we will delete that information immediately and close the associated account. If you believe a minor has created an account, please contact us at [email protected].
14. Third-Party Links
Our platform may occasionally contain links to third-party websites or services. This Privacy Policy applies solely to fortuneplaycasino-canada.com. We are not responsible for the privacy practices of any external websites. We encourage you to review the privacy policies of any third-party services you access.
15. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, applicable law, or regulatory requirements. When we make material changes, we will:
- Post the updated policy on this page with a revised "Last Updated" date.
- Notify registered players by email at the address on file.
- Where required by law, seek renewed consent before processing your data under any new.
Your continued use of Fortune Play Casino following notification of changes constitutes your acceptance of the revised policy.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Privacy Team:
Fortune Play Casino Privacy Team.
Email: [email protected].
Website: fortuneplaycasino-canada.com.
We are committed to resolving privacy concerns promptly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Privacy Commissioner of Canada or the applicable provincial privacy authority.
